Privacy Policy

This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with applicable U.S. laws, including the Delaware Online Privacy and Protection Act (DOPPA).

By accessing or using our website or services, you consent to the practices described in this policy.

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Information We Collect

We may collect the following types of data:

•    Personal Information you submit when creating an account, completing forms, placing an order, or requesting support. This may include your name, email address, phone number, and mailing address.
•    Communication Records, including any correspondence via email or written mail. Phone calls may be recorded for quality and training purposes.
•    Transaction Records, such as payment history and service details.
•    Technical Information, including your IP address, browser type, device information, and pages accessed.
•    Data on Behalf of Others: If you provide personal data for another individual, you must have their explicit consent.

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Use of Information

We use your personal data to:

•    Set up and manage your account.
•    Fulfill your orders and provide customer support.
•    Improve website performance and user experience.
•    Offer relevant products, services, or promotions with your consent.
•    Comply with applicable legal and contractual obligations.
•    Prevent fraud and ensure security.
•    Conduct analytics and reporting.

We do not sell or rent your personal data to third parties.

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Children’s Privacy (COPPA & DOPPA Compliance)

We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete that information in accordance with the Children’s Online Privacy Protection Act (COPPA) and Delaware law.

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Data Retention

We retain your personal information only for as long as needed to:

•    Fulfill business, legal, and accounting purposes.
•    Comply with U.S. tax and regulatory requirements.

Typical retention periods:

•    Invoices and payment data: 6 years.
•    Hosting data: Deleted 30 days after account closure.
•    Backups: Retained up to 12 months, with reasonable effort to remove deleted content within 180 days.

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Data Security

We implement industry-standard security measures (firewalls, encryption, access controls) to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

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Your Rights Under Delaware Law

If you are a Delaware resident, you have the right to:

•    Access the categories of personal information collected.
•    Request deletion of your data, subject to legal exceptions.
•    Correct inaccuracies in your personal data.
•    Opt out of receiving marketing communications.
•    Be notified of any material changes to this privacy policy.

You may exercise these rights by contacting our support team. We may ask you to verify your identity before processing your request.

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Cookies and Tracking Technologies

We use cookies and similar tools to:

•    Personalize your user experience.
•    Track page visits and usage metrics.
•    Improve site performance.
•    Serve relevant ads through remarketing platforms.

You may disable cookies via your browser settings. This may affect the website’s functionality.

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Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies before sharing any personal data.

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Changes to This Policy

We review and update our privacy policy regularly. Any changes will be posted to this page, with an updated effective date.

Effective Date: June 24, 2025